Pins Floating/Disconnected from the Map:
- UPDATE as of 3/31/23 - Our developers have spent quite a bit of time investigating and it appears to be an issue caused by one of the SDKs the app uses. We've attempted multiple workarounds to fix the issue on our side unfortunately to no avail. And it seems we're not the only one encountering the issue, as it also happens for the same devices when viewing similar maps on other apps/websites, etc.
We have already submitted a bug report to the SDK team to see if they can push an update on their side to help resolve the issue. However because this issue is very specific to certain devices running Android 13, we're not sure how quickly they will jump to try and fix the issue. Our hope is that others have also been submitting bug reports to make this a higher priority on their list.
In the meantime, it seems the only workaround or advice we can provide for those who are still running into the issue is to please zoom out far enough so that the pins no longer float.
Apologies to those who are still stuck here. We understand that this is a frustrating issue and would like to address it as soon as we can. We will keep everyone updated on when we hear back from the SDK team on other suggestions we could try to fix the issue or if they will look into pushing a fix on their side.
- We're investigating an issue players have reported issues with the pins floating or being disconnected from the map when panning or zooming in/out. This is mainly being reported on certain Android devices.
- This issue is commonly encountered when deploying a new type, since the map is zoomed in very far by default to assist during a deploy.
- Please try the workaround option below while we continue to investigate further.
- Zoom Out Before Panning/Deploying
- It appears this issue starts to happen when the map is zoomed in too far past a certain point
- To remedy this, please try zooming out farther first, then moving the map around should no longer cause the pins to float or appear disconnected from the app
- We're investigating an issue players have reported with the blue location dot either slowly updating its location or no longer following them as they move. This is mainly being reported on certain Android devices, such as Samsung and Google Pixel.
- Please try the workaround options below as a temporary solution while we continue to investigate further.
- Option #1 - Split Screen
- If you're able to run a split screen on your device, open and launch the Google Maps app as a split screen app on the top half and the Munzee app as a split screen app on the bottom half
- Having the Google Maps app open and tracking your location at the same time the Munzee app is open will ensure that the blue dot continues to track as you move
- To activate a split screen view, swipe up to bring up all the apps currently running on the device, then tap and hold the app icon you want to split and select the split screen option
- Depending on your device model or OS version, the process of setting up a split screen may be a bit different. If you need help, reach out to email@example.com
- Options #2 - No Split Screen
- If you're unable to run a split screen or would prefer not to use that view, open and launch the Google Maps app and choose any location to navigate to and start the route
- Return to the Home screen so that Google Maps is still actively running in the background and tracking your location, then open and launch the Munzee app
- This should ensure that the blue dot continues to track as you move
- If the location stops tracking, you may need to restart both apps and set another location for Google Maps to navigate to in the background while playing Munzee
- If you're having these GPS issues on your iOS device, please try the same workarounds as above except using the Apple Maps app instead
We know these workarounds are not an ideal solution, but hope they provide a temporary fix so that you can continue playing as we look into implementing a solution here.
- Note on Fitness Data: as your fitness data is being tracked on third-party tools (Fitbit, Apple Health, Google Fit, Garmin), as long as those tools are not experiencing issues, the data is still being logged.
Unable to Replace Munzees:
- This was a server side fix - no update required
Clan Leaderboard Shows Zero Points:
- The latest automatic over-the-air update has resolved this issue
Apple Maps Issues:
Android Version: 4.0.80 #313
- Note on Data Usage - You may notice an increase in data usage with the latest update using Apple Maps. While all of our other previous data usage improvements are still in place, like caching pins and badges, the map data is no longer being cached at this time. We needed to implement a custom caching system for our previous Map implementation, which was easier to do because the code was entirely open source and available for us to access. With the switch to Apple Maps, we would need to implement another custom map caching system for MapKit (Apple's Map Implementation API), but because their code is not open source, this is a very time-consuming and technically challenging effort. It will take much longer for us to provide a solution. However, we still have this as an engineering task item on our development list to revisit in a future update.
- Tips for Conserving Data - Each time you reinstall the app, it will use a chunk of your data. If you're planning to do a fresh install, we would recommend waiting until you are able to connect to WiFi. Once downloaded, we also recommend launching the app and panning the map around to high density Munzee areas, in order to start caching the pins that you find. It may also help to go to the Achievements area and scroll through the badges you've earned and special pins you've captured to load them all up. This should help reduce the amount of data used from the initial download, and continue to use less data the next time you go out and play!
- Map Errors- If you notice errors or missing landmarks, streets/roads on the new Apple Maps system, they do have a reporting system. Players can submit reports to Apple Maps by visiting: https://support.apple.com/en-us/HT203080. Please note that their system only accepts reports from iOS devices. We apologize for this inconvenience, but it is not within our control.
Version 3 Capture Issues:
iOS Version: 3.4.5
- If you're still using Version 3 of the Munzee app you will see issues when upgrading your Apple device to version iOS 12.2. The newest version of iOS will limit your ability to capture munzees on the map. There are no plans to continue development on Version 3 of the app.
- With the release of Version 4 of the Munzee app this issue will remain for anyone still using Version 3. We suggest updating to Version 4 to avoid these issues as that app is in active development.