New Known APP Issues (Since Backend Update)

App Issues

These are the issues currently being reported after the latest backend update. We will continue to update this list as we review new support requests with additional reports, as well as work through to resolve each issue. If you've reported an issue, please check back here to see if it's still in progress or if it has already been resolved.

Recent Notes

GOT LOGGED OUT OF THE APP WITHOUT TAPPING THE [LOGOUT] BUTTON?

• If you changed your password on the Munzee website, we've updated the app so that you can continue to see munzees on the map and play. However, the app will need you to log in with your updated password at some point -- so once your authentication expires, you will be automatically logged out of the app. Don't forget what you've changed your password to!

ARE YOU SEEING THE "YOU'RE TRYING TO CAPTURE THIS MUNZEE TOO QUICKLY" ERROR WHEN CAPTURING OR DEPLOYING?

• If you already tapped to capture or deploy a munzee and see this error, please wait for 1 minute before trying again. It's likely that your wi-fi / data connection has slowed down and the app needs more time than usual to process things.
• However, if you are encountering this error despite having a strong connection and waiting more than 1 minute between attempts to capture or deploy the same munzee, it's possible that there may be an issue with the Munzee Servers. Please check https://status.munzee.com/ to see if there are any active incidents that the team is working to address -- if not, then please send in a support request by e-mailing [e-mail].

Reported Issues

These are issues that are known by the team or have recently been reported and are currently on our list to investigate further and fix:

• Investigating bouncer improvements
• Capturing a Bouncer Destination sometimes doesn't capture the bouncers inside
• Newly uploaded and saved Clan Photo reverts to previous image
• Unable to authorize and sync Garmin and Google Fit Fitness Vendors
• Receive new already completed Daily ZeeOps mission after collecting reward for previous mission
• Potion of Plenty icon does not disappear after redeeming / deploying a Mech from website
• When joining a new clan, it looks like you can collect the rewards from the previous Clan War
• When returning to the app, sometimes the blue location dot can be moved instead of the map
• Undo / Redo Typing popup appears when device is shaken
• Blank bar appears at the bottom of the screen for newer iPhone models
• "already moved on" displays incorrectly in Alerts (or the opposite -- is not displayed when it should be)
• "Syncing Locations | Sync failed: Invalid host: http://" notification randomly appears

Solved Issues

These are issues that have been resolved by the team so far:

• 2/6/25 - Owned Munzees appear in List View even though Owned filter is deactivated
• 2/6/25 - Updates to Special Munzee Alerts radii don't save when Units are set to km
• 1/3/25 - Unable to convert / change skin of bouncer when it is on a munzee
  • NOTE: when you change a bouncer's skin, its pin image in your Deploy list will NOT update -- it will show what it was originally deployed as (both in the app and on the website). However, the pin image in the bouncer's Munzee Details WILL update to reflect the skin that is currently applied.
• 4/5/24 - Some evolutions can't be reset
• 3/6/24 - Filters being reset to only Greenies for some players when coming back to the app
• 2/9/24 - App crashes after capturing physical munzees on Android devices
• 1/26/24 - Unable to authorize and sync Fitbit Fitness Vendor
• 1/19/24 - Slow capture processing
• 1/19/24 - Sometimes get "Already processing a capture" error when capturing/deploying
• 1/16/24 - Unable to collect Daily Activity Tracker reward sometimes
• 1/9/24 - Issues with obtaining rewards from capturing Urban Fit Munzees
• 1/8/24 - Map is sometimes slow to load pins
• 12/20/23 - Not receiving summary / notification e-mails
• 12/20/23 - Referral links are broken
• 12/8/23 - Zombie Elekter, Puffle icons broken
• 12/1/23 - Maintenance Mode pin only showing for users that left "Unable to Locate" or "Needs Repair" entries
• 11/16/23 - Incorrect capture / capon points received for some bouncer captures
• 11/16/23 - Error received when trying to capture Business Munzees
• 11/14/23 - Some scatters have shorter timers than they should
• 10/31/23 - No entries added to Munzee Details after replacing another user's munzee
• 10/30/23 - RPS doesn't allow you to choose from the 3 options, capture message shows code
• 10/24/23 - Some badges are awarded even though requirements aren't met
• 10/24/23 - Next badge in badge line not visible after earning the previous badge
• 10/23/23 - Intermittent issues with displaying leaderboard / rank
• 10/19/23 - Nomads not visible using Expiring Specials Filter, or when viewing the Specials Map on the website
• 10/18/23 - Sometimes get "Unable to talk to the Munzee servers" error when capturing/deploying
• 10/5/23 - Badge popups reappear when capturing certain munzees
• 10/3/23 - Vorpal Swords archive in 120 seconds, not 120 minutes
• 9/29/23 - Forge and Deploy Clan Weapons Badge Line not showing forge progress
• 9/27/23 - Progress reset for badges in the same line after previous tiers are achieved
• 9/26/23 - Some pins remain on the map after capturing
• 9/26/23 - Scatters remain on the map after capturing them
• 9/15/23 - Low number of bouncers on Treehouses and Skylands
• 9/12/23 - Trouble uploading photos to Munzees on certain devices
  • Download latest Android update from the Google Play Store (Build 4.1.191)
• 9/12/23 - Graduate badge appears in Munzee section of badge list instead of Daily Challenge section
• 9/11/23 - Additional miscellaneous errors resolved from logs/reports
• 9/11/23 - Additional bouncer improvements and tweaks
• 9/11/23 - Fixed proximity block when deploying cards too close together
• 9/11/23 - Y1N/Y4NG/Y1NY4NG Mechz not archiving after max caps
• 9/8/23 - Resolved errors from logs to prepare for weekend events, including event Munzees
• 9/8/23 - SleepZee capture incorrectly giving double points when host is featured during Double Point Weekend Events
• 9/8/23 - Certain capture/deploy badges not being awarded
• 9/8/23 - Coupe Champion Nomads not clearing from the map
• 9/7/23 - Fixed issue with Master of Disguise giving 0 CapOn points
• 9/6/23 - Fixed issue with missing QRew titles for some eligible players
• 9/6/23 - Fixes for deploying Temporary Destinations
• 9/6/23 - Additional fixes for bouncers like Mechz and Evos not auto-archiving when they should
• 9/5/23 - Finished delivering all missing Elephant Garden Hedge Skins and Badges
• 9/5/23 - Updated Daily Activity Tracker information with missing data to fix streaks
  • NOTE - This caused the rewards to change/shift on your side, since the rewards given are dependent on how many days your streak has been active. This should be set moving forward now.
• 8/31/23 - Additional fixes for deploying Skylands and Virtual Resorts
• 8/31/23 - SPR0U7 mech is archived instead of turning into a FL0W3R mech
  • NOTE - We've unarchived all SPR0U7 mechz that were archived since the v2 launch. They'll need to be capped once more to evolve into a FL0W3R
• 8/31/23 - Passive Deploys counting for Daily ZeeOps Requirement
• 8/30/31 - Setup additional logging to debug "Unable to talk to the Munzee servers" errors
• 8/30/23 - Issues deploying Skylands, Virtual Resorts and Virtual Condos
• 8/30/23 - Map appears blank in app after changing password on the Settings page
  • NOTE - this was because you need to log into the app with your new password. We've made a change so that you'll still be able to access everything immediately after changing your password, but once your account authentication expires, you'll be automatically logged out of the app and you'll need to log in again with your new password.
• 8/30/23 - Secret ZeeOps doesn't register progress for QRate requirements
• 8/30/23 - Spyderbots bouncing every 2 hours instead of 3 hours
• 8/30/23 - Deploys missing from Daily Activity if only rooms were deployed that day
• 8/30/23 - Shields not auto-archiving after 6 captures
• 8/30/23 - Unable to capture Nomads sitting on owned Munzees
• 8/29/23 - Additional bouncer improvements and tweaks
• 8/29/23 - Secret ZeeOps doesn't register progress for Unicorn capture requirements
• 8/28/23 - Additional bouncer improvements and tweaks
• 8/28/23 - Virtuals deployed after the update show old deploy date from 2011
• 8/28/23 - Boosters not working with certain types
• 8/28/23 - Prize Wheels rewarding incorrect points
• 8/28/23 - Issues with Mulligans applying to certain days when blackout days were given
• 8/28/23 - Issues with capturing uncaptured Destination Rooms
• 8/28/23 - Updated error message when deploying Condos to include Skyland restrictions
• 8/28/23 - Dungeon Dwelling badge not awarded if Broken Shield is captured
• 8/25/23 - Additional bouncer improvements and tweaks
• 8/25/23 - Capping scatters does not remove "cannot host" mode
• 8/25/23 - Deployed Munzees still showing in Undeployed list
• 8/25/23 - Logs for in-app Zed Pack purchases shows incorrect amount, but correct total received
• 8/24/23 - Issues with correct event pin icon showing for custom events
• 8/24/23 - Website incorrectly showing "cannot host" status for some bouncers
• 8/24/23 - Issues with clearing "cannot host" status
• 8/23/23 - Test scan generics will redirect if deployed
• 8/23/23 - Bouncers on POIs have incorrect capture radius
• 8/23/23 - Some deploys like POIs incorrectly giving 5 points
• 8/22/23 - Fauns appearing as Pegasus
• 8/22/23 - Some temp bouncers not archiving or evolving after max number of caps
• 8/22/23 - Incorrect local start time displayed for Events inside the app for certain locations
• 8/22/23 - QRates showing incorrect time that it was found
• 8/21/23 - ZeeQRew status and codes resolved
• 8/21/23 - Issues with CoExist Event Badge resolved
• 8/21/23 - Cogs not received after breaking a mech
• 8/18/23 - Capon points not doubled during Double Point Weekend Events
• 8/18/23 - Some deploys incorrectly giving 10 points
• 8/18/23 - Boosters not applied to virtuals deployed on the website
• 8/17/23 - Additional bouncer improvements and tweaks
• 8/17/23 - Fixed issue with bouncers not showing as deployed after previous fix was made
• 8/16/23 - Missing streak days for players who are still having trouble accessing accounts
• 8/16/23 - Pimedus showing weird capture message for some prize results
• 8/16/23 - Issues with deploying temporary destinations
• 8/16/23 - Original 12 myth skins shown even though new skin is applied
• 8/16/23 - Unique #### numbering of newly purchased bouncers are incorrect
• 8/16/23 - Some bouncers are turning into Greenies
• 8/16/23 - Additional bouncer improvements and tweaks
• 8/15/23 - Some players missing Daily Activity for Clan Wars progress
  • We believe this issues may have been caused by adding the blackout days to prevent losing streaks. The Clan Wars requirements have been adjusted for later levels, so by the end of the month players should be able to meet the daily activity requirements. This should be back to normal again for future Clan Wars.
• 8/15/23 - Boosters not doubling points
  • NOTE: We've updated the way this works. The capture pop up now displays the points already doubled, to save players from having to do the extra math work. The text at the end of the capture pop up has also been updated to say your points have been doubled instead of will be doubled. However we discovered that extra text is missing, so it may not be clear that your points are doubled, but they actually are. We've now fixed this so it's clear.
• 8/15/23 - Unable to redeem items with limits set
• 8/15/23 - Missing Clan Wars/ZeeOps rewards
  • The missing 1 Virtual and 1 Virtual Color for Clan Wars has been fixed.
  • For all other missing rewards - this is actually an issue with the Credits/Item History page. All rewards are delivered, but the Credits page does not always show all the records. This has now been fixed.
• 8/15/23 - Additional bouncer improvements and tweaks
• 8/14/23 - BLANK MAP/MISSING MUNZEES & INVENTORY
  • FIX - Please completely uninstall and then reinstall the Munzee app on your phone.
• 8/14/23 - Made some changes to improve bouncer movement on the map
• 8/14/23 - 1 Virtual and 1 Virtual Color Credit rewards not received from Clan Wars
• 8/14/23 - Notes in Munzee Details not visible
• 8/14/23 - Bouncer improvements and tweaks
• 8/11/23 - Laser Pen does not scatter after completing related Daily ZeeOps mission